Frequently asked questions

Frequently asked questions

Listed Customer Change

Listed Customer Change
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New connection

Consent Request
Documents REQUIRED
New Connection Rates
Separation of metering
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Electricity Market

Universal Electricity Supplier
Liberalized Market
Supplier Selection
Supplier of Last Resort
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Prices and Tariffs

Prices for Households and Other Categories
Low Tariff Hours
Tariff Change
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All about Invoices

Bill Delivery
Payment Options
Invoice Correction
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Re-connection

How to Re-connect to the Grid
Re-connection Payments
Re-connection Rate
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Vulnerable Customers

What is a Vulnerable Customer
Measures for Vulnerable Customers
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Metering Devices

Meter Reading
Meter Replacement
Certification Meter Attestation
Meter Deregistration
Maxigraph
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Planned Disconnections

Information on Planned Disconnections
Customers with Sensitive Working Process
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Street lighting

Street Lighting Maintenance
Street Lighting Fee
Payment Obligation
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Defects – Grid Conditions

Reporting Defects
Internal Defect
Supply Cable Replacement
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Other Services

Metering Point Control
No-voltage State
Data on Underground Electrical Installations
Grid Dislocation
Compensation of Damage
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