ЕВН Македонија

This month, I have not received my electricity bill, what do I need to do to get it?

Invoices are delivered by authorized electricity bill deliverers. In the event you have still not received your monthly electricity bill for a given month, please visit the closest CEC, send an email to [email protected], call 089 089 089 or create your user profile on My EVN Home evnonline.mk, an online service allowing you to get a copy of your electricity invoices for the last 12 months.

Where can I pay my EVN Home electricity invoices?

EVN Home electricity invoices can be paid as follows:

Cashless at the self-service payment terminals available in all Customer Electricity Centers and the Info Center
Online, by using the My EVN Home / Fast Payment service
By using a standing payment bank order
In cash, in any bank branch and post office throughout the country
By using electronic banking options.

What are EVN Home’s bank accounts for invoice payment?

Bank	Bank account
Halkbank	270073452160189
Ohridska Banka	530010102181285
Komercijalna Banka	300000004359410
Eurostandard Banka	370001100271707
Sparkasse Banka	250101000664425
NLB Banka	210073452160182
Stopanska Banka Skopje	200003453993355

The payment of the invoice I have made has still not been recorded, who should I contact?

If you have made a payment which is still not recorded in the payment system, please file an application (MKER002), and attach proof of payment (payment order copy, bank statement or paid electricity bill) and send them to [email protected]

My electricity bill has been paid twice by mistake, how can I ask for refund?

If you have made a double payment of the same electricity bill and you wish to ask for a refund, please file an application (MKER002),and attach proof of payment (payment order copy, bank statement or paid electricity bill) and send them to [email protected].

The consumption balance stated on the invoice does not match the actual reading on my electricity meter. Where can I report the issue and ask for a correction?

Please file a request for invoice correction in one of the following manners:

Fill out request form at the front office at any Customer Energy Center (CEC)
Send an email to [email protected] or [email protected]
Call 089 089 089.

To correct your invoice, please provide information regarding Customer’s Reference Number, meter’s number and the reading of the meter for 1.8.1 – high tariff hours and 1.8.2 – low tariff hours.

This month’s invoice I have received contains balance for public lighting only, while my household electricity consumption has not been recorded. What do I need to do?

If your monthly invoice contains calculation only of the public lighting fee, please read your meter’s balance and include both 1.8.1 – high tariff hours / 1.8.2 – low tariff hours reading and ask for the invoice to be corrected

Fill out request form at the front office at any Customer Energy Center (CEC)
Send an email to [email protected] or [email protected]
Call 089 089 089

How can I get my corrected invoice?

If your correction request has been accepted, the new corrected invoice will be issued and will be available for payment at our service portal evnonline.mk, by creating your user profile at My EVN Home, ask for your corrected invoice by calling 089 089 890 or just contact as by e-mail at [email protected].

What is the deadline for electricity bill objection filling?

All customers can file an objection within 8 days as of the day of electricity invoice delivery. Please note that the act of lodging an objection does not postpone the payment of the non-objected portion of your invoice.

How do I change the delivery address of my electricity bill?

To make changes of any address information, please fill out the data update form (MKAX023) at the front office at any Customer Energy Center (CEC) or send an e-mail to ([email protected]).

Such change may only be requested by the person reported as an owner of the metering point.

Is it possible for my electricity bill to be sent to an address which is different from the address of the metering point?

Yes, all you need to do is to fill out the data update form (MKAX023) at the front office at any Customer Energy Center (CEC) or send an e-mail to ([email protected]).

My electricity bill is higher this month, is there an option for installment plan payment?

Invoices should be paid by the maturity date stated in the invoice and there is no option for payment of regular electricity invoices based on an installment plan.

Payment of electricity invoices based on an installment plan is only available based on Diners cards at self-service payment terminals at any CEC, through the My EVN Home platform or the Fast Payment option.

How can I activate electronic invoice delivery?

Customers wishing to activate the electronic invoice delivery service should fill out the web form available on EVN Online webpage.

To activate the service, please provide the following information of the form:

Name and last name (as per your Personal Identification Card)
Address (address of residence)
Phone number
E-mail address (electronic mail address you would like to have your electricity bills sent to)
Customer’s Reference Number (the CRN is found in the right upper corner of your electricity bill)
Invoice number (the number of the invoice can be found right below the Customer’s Reference Number on your electricity invoice)

By pressing the “Send” button, your application will be registered and will be processed, and a confirmation for successful receipt of data will be sent to the email address supplied.

* Please note that once the electronic electricity bill service is activated, you will no longer get your electricity invoices by regular mail.

How to change the email address I have registered for electronic electricity bill delivery?

To change the email address you have registered for electronic delivery of electricity bills, in the section “e-invoice” of the email you have received, please cancel your service by clicking on

“If you no longer wish to receive your electricity invoice by email, please press here”

Once the service is cancelled, please access the form to file new request at the web portal evnonline.mk.

*If you cannot access your old email address to which invoices have been sent, please contact us at [email protected] to change the email address and state the information needed to activate your new email address for invoice delivery.

To which transaction account can payments be made for debts/services for Elektrodistribucija?

The bank accounts for payments based on debts to/services asked from Elektrodistribucija are as follows:

210071492390127- for invoices for electricity distribution
210071492390224- for reconnections (for disconnected customers due to an open debt to Elektrodistribucija)
210071492390418- new connections and all other services provided by Elektrodistribucija
210071492390515- new connections and all other services provided by Elektrodistribucija

Frequently asked questions

All about Invoices

©
, EVN Home

Frequently asked questions

All about Invoices

© , EVN Home

©
, EVN Home