ЕВН Македонија

A defect has occurred, and there is a power outage, where should I report the issue?

To report power supply outages, call 0890 88888.

Can I request your services in the event of a defect in my home, if I agree to pay for the services offered?

Elektrodistribucija does not deal with repairing defects in customers’ homes; however, if necessary and if asked by a customer, the grid can be placed in a no-voltage state and the customer will be charged for this service. The fee for the service of no-voltage state above depends on the voltage level (middle or low voltage) and is prescribed in the valid Service Pricelist.

What is the procedure for reporting a leaning utility pole which seems dangerous and might fall down?

Please submit precise information on the location and the state of the utility pole to the phone number 0890 88888 or to the email addresses [email protected]/ [email protected]. Once the report has been received, an expert team will be sent to the location to assess the situation and to verify if there is an immediate danger requiring action or the situation can wait until better conditions for rehabilitations present.

I have an old connection cable that has been causing some electricity issues from time to time. Who is in charge of replacing the cable?

If a customer wants a connection cable (damaged cable, cut cable) to be replaced, they should submit a request for the service - MKAX033 at any of the Customer Energy Centers (CEC) and to pay for the service asked.

The connection cable is owned by the customer and the costs of replacement thereof are born by the customer. The service is payable based on the Service Pricelist. If the customer prefers buying the cable themselves and having the cable replaced by a third-party licensed electrician, then, prior to commencing the replacement works, they should submit a request for no-voltage state at the CECs - MKAX033. Once the grid is placed in a no-voltage state, the customer can have their supply cable replaced.

The request for no-voltage state is charged based on the Service Pricelist.

Frequently asked questions

Defects – Grid Conditions

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Frequently asked questions

Defects – Grid Conditions

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